Question 1

What is your minimum order quantity (MOQ)?

Accepted Answer

Our MOQ varies by product type. For standard products, MOQ starts from 1,000 pieces. For custom OEM orders, the minimum is typically 3,000 pieces depending on the complexity of customization required.

Question 2

What certifications do you have?

Accepted Answer

We hold multiple international certifications including HACCP, ISO22000, BRC Grade A, Halal, and FDA registration. All our products meet strict international food safety standards.

Question 3

Can I get samples before placing an order?

Accepted Answer

Yes, we provide samples for quality evaluation. Standard samples are free (you pay shipping), and custom samples require a mold fee which is refundable upon placing a bulk order.

Question 4

What payment methods do you accept?

Accepted Answer

We accept T/T (bank transfer), L/C (Letter of Credit), PayPal for sample orders, and Western Union. Payment terms are typically 30% deposit and 70% before shipment.

Question 5

How do I place an order?

Accepted Answer

You can submit an inquiry through our website, email us directly, or contact us via WhatsApp. Our sales team will respond within 24 hours with a quote and order confirmation process.

Question 6

What is your lead time?

Accepted Answer

Production and delivery timelines are provided by our sales team when your order is confirmed. Rush orders may incur an additional fee. This website does not publish fixed week or month estimates.

Question 7

Can I modify my order after it's placed?

Accepted Answer

Modifications are possible within 48 hours of order confirmation, provided production hasn't started. Once production begins, changes may incur additional costs.

Question 8

What OEM services do you offer?

Accepted Answer

We offer full OEM/ODM services including custom formula development, private label packaging, custom shapes and flavors, branded packaging design, and turnkey solutions from concept to delivery.

Question 9

What is the MOQ for custom OEM orders?

Accepted Answer

Custom OEM orders start at 3,000 pieces per SKU. For complex custom molds or unique formulations, higher MOQs may apply. We can discuss specific requirements for your project.

Question 10

How long does custom product development take?

Accepted Answer

Custom development schedules are assessed by our team after reviewing your requirements and provided only in your quotation or order confirmation.

Question 11

Do you provide design services for packaging?

Accepted Answer

Yes, we have an in-house design team that can create packaging designs, logos, and branding elements. Design services are included for orders meeting minimum quantity requirements.

Question 12

What shipping methods do you offer?

Accepted Answer

We offer sea freight (FCL/LCL), air freight, and express courier (DHL, FedEx, UPS). Sea freight is most economical for large orders, while air and express are faster for smaller quantities.

Question 13

Do you ship worldwide?

Accepted Answer

Yes, we ship to over 50 countries worldwide. We have experience with various import regulations and can provide necessary documentation for customs clearance.

Question 14

What are the shipping costs?

Accepted Answer

Shipping costs depend on order volume, destination, and shipping method. We provide detailed quotes including shipping costs. For large orders, we can offer competitive freight rates through our logistics partners.

Question 15

Can you handle customs clearance?

Accepted Answer

We provide all necessary export documentation (commercial invoice, packing list, certificates of origin, health certificates). For import clearance, we work with experienced freight forwarders who can assist at destination ports.

Frequently Asked Questions

Still Have Questions?